fonts for branding

The importance of fonts for branding – GoDaddy

Logging in to check some GoDaddy domains this morning I was surprised to see serifs where once there was none. While the usually login screen which has featured a smiling GoDaddy call-center rep for several years was also gone, (perhaps they realized people buy the hole not the drill, or that positioning themselves on service was not exactly putting their best foot forward) the simple change to the font let me know something big was afoot. GoDaddy has been Wix-Space-ified.

In the tradition of Under Considerations Brand New blog. Here is a before and after comparison for discussion. We know fonts are key for branding, how does the new make you feel vs. the old? (Bonus points if anyone can deduce another online brand that uses the font on the GoDaddy home page, it’s on the tip of my tongue and killing me.)

fonts for branding image 1
New! Hip! GoDaddy correspondence!
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GoDaddy 3.O?
Improve Internal Communications and Stakeholder Email Open Rates

Improve Email Open Rates for Internal and Stakeholder Communications

Creating communications content requires a significant investment of your time and effort. It is unwise to neglect the techniques available to you to maximize your audience and the potential impact of your message.

While researching and reflecting for ways a client could improve their open, engagement, and share rates for internal and stakeholder email communications I aggregated my suggestions with those of other experts on the topic.

Here is short list of tips to have your intranet and newsletters audiences read more, read more often, and share what they have read with their peers and professional network.

  1. Welcome Readers Right of the Bat. Then Refine Your Audience.
    Given that a publisher subscriber relationship is just that, a relationship, it always surprises me that many publishers don’t send a welcome email. When someone subscribes they have clearly expressed interest and consented to hear from you. Now the ball is in your court. How can you make me feel welcome (or at minimum acknowledged) while you have my attention? You only have one chance to make a first impression. Why not deliver your best archived content first? Rather than whatever correspondence is next in the cue?

    Give them control then give them what they want. If your email software (CMS) lets you sort your subscribers into lists (likely with MailChimp, Convert Kit and the like), perhaps the welcome email is a chance for the subscriber to specify what they are and are not interested in. Then when it comes to publishing you are in a position to send them only the content they have opted in for and use subject lines that are most likely to be relevant for them. Don’t make them sort through your shotgun blast of info if they don’t have to.

  2. Readers are hardwired for the human element
    Regardless of your business, people are it the core. Customers. Suppliers. Employees. The human animal cannot help but be more invested and interested in stories that feature folks like them. A recent survey of staff and stake holders by a major financial institution identified that stories about people or at least those told with a human element where most interesting to readers.

    Recent surveys from a major multi-national concluded that their internal and external audiences were both most interested in stories with a human element.

    Augment news, facts and policy with storytelling that focuses on who has been effected or how they will benefit.

  3. “Audience Source ” content to get people interested and invested
    In a large group many people are looking for ways to stand out, and others are interested to know the opinions of others. If you can turn your audience into co-creators they will have a vested interest in promoting the larger publication and others will be more invested in reading the content than it is constantly you talking about you.

    Benefit from the hive-mind and consider a “More the Merrier” contributor model. Create an opportunity to participate that makes it easy for others to deliver, and easy for you to manage.

    Engineer for Apathy. Think small. Getting folks to contribute a long-form blog article out of the goodness of their heart is hard. How can you involve them in a way that is both valuable but simple? Perhaps asking for submissions of their favorite business podcast or book will get them invested a low risk manner.

    *Bonus tip to improve your internal email open rates: turn all these reader submitted recommendations into a well organized list that can be mentioned in the subject line. Lists suggest information density and low cognitive strain so are a great way to deliver information.

Tap you audience for content suggestions and better yet include and recognize them as contributors when the opportunity presents itself. It’s a great way to build buzz. :/
  1. Follow-up without people getting fed-up
    While the information in internal and stakeholder emails is undoubtedly important, it may not be mission critical. Folks may be full-out doing their job function and not have time to read your communication the first time.

    Explore if your email software let’s you resend the same message to only those who haven’t open the first time (again likely). This way you give yourself a chance at another 5-10% opening the communication without annoying the folks you have already reached.

    Creating content is costly, give yourself a second chance to get it to the right people.

  2. Whats In It For Me? (WIIFM) include jobs and training opportunities
    One of the most relevant pieces of news for your staff is what opportunities exist to move up or find a new challenge. Perhaps a job posting can be an opportunity to explain why a certain role is important to department and why that department is important to the organization.

Does this post get your gears turning? Thinking how you could make your internal and external email and intranet communications more relevant?

I am always happy to do a quick call or online chat to help business communicators succeed. I have worked with blue chip communicators including Boeing and Standard Chartered.

Hit me up for a free chat about your communications challenges! or connect with me on LinkedIn.

Unique Business Card 2019 – The Year of Socialgenic Marketing

This year I am doubling down on the power of experiences and communications that are shareable by design in my own businesses and the attention grabbing solutions we build for our clients at COFFEE Business Stimulus. Watch this space (or better yet subscribe) to see a collection of our and other’s outputs that capitalize on the Socialgenic ethos (stimulating peer to peer sharing by design).

Unique Business Card Design – Now With Gluten!

For the first post of the year I am happy to share this unique business card design from Pasta Boy Peter, a friend and fellow entrepreneur. While the per unit price may be high, the likelihood that the concept/image will reach far further than the business owner ever could to “press the flesh” is inarguable. When I saw these cards I knew I had to immediately post it here and to get it onto Reddit to do its thing. Nice work by https://www.pastaboypeter.com/ check him out! I know first hand is a great educator and entertainer.

pastaboybig

As a marketer in the age of programmatic hyper targeted campaigns I am going out of my way to share the efforts that break the mold and bring exponential returns to the creators that are brave enough to try something new.

Innovative campaigns, they aren’t just for award shows any more! The world is your stage, give people something to shout about! Contact me if you want the recipe for creative ideas that break through. Twitter: @trevorJurgens

simple seo tips header

Simple SEO Tips

As I work with my clients UclueletBrewing.ca, CameronOceanAdventures.com and TheTantalusGroup.com I have identified some great tools and simple SEO tips that I am happy to share. Please hit me back with your top simple SEO tips in the comments so we can learn together and build a resource.

Simple SEO Tips: The Hoth

If you are looking to understand what keywords are driving your traffic, see where you rank in Google for specific keywords and easily identify what keywords merit your attention based on the related search volume and the likelihood you can hit the first page, I highly recommend this free Google Ranking Tool from TheHoth.com.

I used it to determine that this page on SaSS Sales Training at TheTantalusGroup.com was among those with the most potential to hit the first page.

Because we ranked 9th for that keyword with good potential to hit the second or even the first page regularity I had clear direction that I could invest some time to get additional third party links to this page particularity through guest blogging or peer-to-peer promotion.

I will keep you posted to see what effect getting two or three additional links ideally from pages with high domain authority.

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As you can see in this image other similar keywords do not rank as well and have similar search volume so I am prioritizing the most promising opportunity firs
t.

Thanks for reading and please share your own simple SEO tips in the comment section!

Power to the “PEOPLE” and Pinterest

Are you creating a simple mood board? Consider Pinterest.com. Here are a few reasons:

  1. With a “secret board”, you can easily collect inspiration and keep links to the original page in one click.
  2. Pinterest also makes it really easy to share the board with clients and have them contribute cooperatively.
  3. Only folks you invite can see the board and you can uninvite them.
  4. As you filter your pics to your final list you can easily create sub-boards (i.e. PEOPLE Final) and tag the key inspirations there without losing them in the original list.
  5. Pinterest is a free way to create mood boards fast.

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BTW – More to come from these guys… believe me. First there was PEZ, next… “PEOPLE”. Stay tooned as they say, stay tooned.

People

Brand Origin Story

“Super” Brand Positioning Chart

Hulk smash! Why is there no good Brand Positioning Chart image on web!?!

While it is a great time to be an entrepreneur with almost every visual asset you need can be found quickly through a Google Search, a great example of a brand positioning chart is not one of them. As I was searching for one to use with my COFFEE Business Stimulus clients I found it to be as elusive as a cagey super villain. So I decided engage the help of a few super friends to do my part to make the internet a better place and upload one here.

Nice Brand Positioning Map

This positioning chart plots popular super heroes vs. one another, not in a battle to determine the fate of mankind but by how far they are from human and how many benjamins they have.

Tied closely to another mythical marketing tool – Origin Story – Positioning is the most essential part of any brand strategy. Are you clear where you fit in and how you can soar above your competition? Your origin story is the unique set of circumstances and choices that lead to your super powers (a combination of skills and attributes) that few others have.

Complete the free COFFEE ThinkSheet and get clear on where you stand and find your most powerful position. 

If you would like a higher resolution version please reach out in the comments.

4 Tools to Monitor Your Tourism Business Reviews and News

I had a lot of fun this week hosting a Tourism Edge webinar for a group of businesses in the Kananaskis region of Alberta, Canada. In the session we addressed how feedback from your past guests is a wealth of information for tourism businesses. We also discussed how being vigilant about responding to reviews is important to attracting more guests. “Raised in reviews” and well versed in their nuances, many potential visitors evaluate businesses on how well operators respond to (negative) reviews, as much as the review itself.

While important, constantly scanning for comments and reviews related to your business is untenable. You have a business to run. Fortunately there are some affordable tools you may choose to invest in that can make the task much easier.

Rated from cheapest (free) to most expensive here are 4 tools that can help you keep you head above water while keeping your eyes on your online reputation.

Google Email Alert System (FREE)
You can sign up for Google Alerts quickly and relatively easily. Identify your brand/business name, common mis-spellings and other topics related to your business. Google will continually scan for instances when these terms appear together and you will be sent an alert straight to your inbox when they do.

As I have learned from experience, if you have a common business name or are interested in a common keyword make sure that you focus the search or you risk being overwhelmed with irrelevant alerts.

Google lets you use boolean logic rules to focus your search. It’s as fun to use as it is to say! 🙂

For example if you are a whale watching business in California consider including the state or nearby city as a keywords in combination with your brand, product or service. I.e. “Whale Watching + California + San + Francisco”

googlealert

Reputology ($29 US/Month – Free trial)
Reputology helps you monitor and manage online reviews with alerts, dashboards, and analytics. A nice feature is the summary reports that help you make decisions based on consumer feedback.

ReviewPush ($39 US/Month – Free trial)
ReviewPush offers multi-site monitoring, keeping an eye on new reviews on Yelp, Google, YellowPages, and more. They send you an email when new reviews are posted and you can respond to that review directly via email.

Review Trackers ($49 US/Month – Free trial)
Review Trackers allows for multi-site monitoring in one spot, and attractively for tourism and hospitality businesses covers industry-specific review sites like TripAdvisor and OpenTable.

Give one of the tools a whirl and see if the time savings justifies the cost. I’d love to hear which system you preferred and how things went.Did you uncover reviews you did not know existed? Did you address a problem and gain a fan?

Want to get more guests with less work? Get realistic help for the tourism bootstrapper. Read more and drop me a line.